Versult unveils System Administration subscription services for Infor - Workbrain and Ultimate Software Group - Ultipro Time and Attendance
Versult's WFM SysAdmin service provides end-to-end application
management, including support ticket ownership, pro-active system monitoring,
and release/upgrade assessments. This is a cost-effective way for organizations to manage their support budget and
enhance their user experience.
Toronto, ON. - March 2010 - Versult, a leading provider of
Workforce Management (WFM) consulting services and enterprise mobility
solutions for Fortune 1000 organizations announced today the availability of
its unique subscription-based System Administration Services. This solution is offered for all customers
running on the Workbrain Workforce Management and Ultipro Time and Attendance
platforms.
Versult has forged strong partnerships with Infor Global
Solutions and Ultimate Software Group (USG) through a history of delivering
consistent results on budget and on time. The new System Administration subscription services, available
exclusively for Infor and USG clients, eliminates the burden of internal
maintenance and administration of these time and attendance applications.
Customers can now benefit from a number of outsourced system
administration tasks, including:
- Daily transactional data and interface monitoring
- Data management
- Change management required to support changing business needs
- New release evaluation, implementation and regression testing
- Product defect/escalation management and coordination with vendor support organization
"We listened to our customers who have been asking for help in managing their workforce management
systems. Many of our customers have strong technical skills, but may lack the product and architecture expertise to
provide the data required, or to provide root cause analysis," said Raymond
Nunn, Founder and President of Versult. "Our unique subscription-based service gives our clients access to our product
experts to respond to specific service requirements, shortening the time to resolution within their current support contract. This will lower total cost of ownership for their Workforce Management Software, improve system speed and performance, and
improve internal customer satisfaction."
"Cineplex has trusted Versult to handle the most challenging
and complex tasks related to our Infor Workforce Management system. With
this new System Administration subscription service, organizations can
cost-effectively manage the day to day administration of their Infor
application, including data extraction, configuration changes, optimization,
and regular maintenance." Says Decio Silva, VP Software Solutions at
Cineplex. "Our in-house staff have leveraged Versult's knowledge to
improve our utilization of the Infor application. They have more detailed
expertise than anyone else in the industry, and we were able to access their
resources to get results in a very short period of time."
Versult's industry leading System Administration
subscription services model will change the way Infor and USG clients manage
the day to day administration of their time and attendance application. Using these tools, clients will better
utilize their current systems at significantly lower costs while increasing
their overall system efficiency.
About Versult:
Versult is the leading Workforce Management consulting firm and enterprise mobile
solutions provider dedicated to helping highly complex businesses meet their
workforce management goals. At Versult, our mission is to maximize our
customer's realization of true return on investment from their workforce
management systems by providing expertise, commitment, dedication, and tangible
results that exceed expectations. The Versult portfolio includes world-class
workforce management solutions for companies including T. Rowe Price, Cineplex
Entertainment LP, Hawaiian Airlines, and Fujitsu America Inc. For more
information about Versult, please visit our website at www.versult.com